FAQ

FAQ – Timeless Finds

Find quick answers to the most common questions about orders, shipping, returns, and more.

1. How long does processing take?
All orders are processed within 1–3 business days. You will receive a confirmation email once your order has shipped.

2. How long does shipping take?
United States: 3–8 business days  
International: 7–15 business days  
Delivery times may vary depending on the carrier and destination.

3. How do I track my order?
Once your order ships, you will receive an email with a tracking number. Tracking updates may take 24–48 hours to appear.

4. What if my package says “delivered” but I didn’t receive it?
Check with neighbors or household members first. If you still cannot locate it, contact the carrier. If you need help, email us at support@timelessfinds.net.

5. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and include proof of purchase. To start a return, email us at support@timelessfinds.net.

6. Where do I send returns?
All approved returns must be shipped to:

Timeless Finds  
2725 NW 24th Ave  
Oakland Park, FL 33311  
United States

7. Do you offer exchanges?
Yes. Please complete a return first. Once approved, you may place a new order for the item you want.

8. What items are non‑returnable?
• Custom or personalized items  
• Perishable goods  
• Personal care items  
• Hazardous materials  
• Flammable liquids or gases  
• Gift cards  
• Final‑sale items  

9. Do you ship internationally?
Yes. International shipping is available. Customs fees or import taxes may apply and are the responsibility of the customer.

10. How do I contact customer support?
Email us anytime at support@timelessfinds.net.  
We typically respond within 24 hours.