Refund policy

Refund Policy
Last updated: September 10th, 2026

At Timeless Finds, customer satisfaction is important to us. If there is a problem with your order, we are here to help.

1. Returns
We accept returns within 60 days of the delivery date.

To be eligible for a return, your item must be:

  • In the same condition you received it
  • Unworn or unused
  • With tags attached
  • In original packaging
  • Accompanied by proof of purchase

2. Return Instructions — Where do I send my return?

Because Timeless Finds products are curated and fulfilled by our trusted supplier partners, returns are handled by return authorization to ensure your return goes to the correct facility.

Step 1: Email us at support@timelessfinds.net to request a Return Authorization. Include your order number, the item you want to return, and the reason for return.

Step 2: Once approved, we will email you within 1-2 business days with your personalized return shipping address and return instructions.

Step 3: Pack your item securely in its original packaging and ship to the address we provide.

Please do not ship items back to 2725 NW 24TH AVE, Oakland Park, FL 33311 without an authorization — that is our business office, not our fulfillment warehouse. Unauthorized returns sent to that address will not be accepted.

For low-value items under $15 or for damaged/defective items, we may at our discretion issue a refund or replacement without requiring you to ship the item back. We may ask for a photo as proof.

3. Return Shipping Costs
Unless an item is defective, damaged, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable unless required by law.

4. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.

5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days at support@timelessfinds.net with photos of the issue. We will replace it or issue a full refund at no extra cost to you.

6. Exchanges
We do not offer direct size or color exchanges due to our partner fulfillment model. To exchange an item for a different size or color, please initiate a return for a refund and place a new order for your desired variant. This ensures you receive your new item as fast as possible.

If your item arrived defective, damaged, or wrong, we will exchange it for the correct item at no cost to you.

7. Non-Returnable Items

  • Gift cards
  • Sale items marked as final sale
  • Personal care, intimate, or hygiene products for safety reasons

Questions?
Email: support@timelessfinds.net
Timeless Finds
2725 NW 24TH AVE, Oakland Park, FL 33311, United States
Business Hours: Mon-Fri 9AM-5PM EST