Refund Policy
Refund Policy
Last updated: August 18, 2026
At Timeless Finds, customer satisfaction is important to us. If there is a problem with your order, we are here to help.
1. Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return, your item must be:
- In the same condition you received it
- Unworn or unused
- With tags attached
- In original packaging
- Accompanied by proof of purchase
To start a return, email us at support@timelessfinds.net with:
- Your order number
- The item you want to return
- The reason for the return
Items sent back without first requesting a return will not be accepted.
Return Shipping Costs
Unless an item is defective, damaged, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable unless required by law.
2. Return Instructions — Where do I send my return?
Because Timeless Finds products are curated and fulfilled by our trusted supplier partners, returns are handled by return authorization.
Step 1: Email support@timelessfinds.net to request a Return Authorization.
Step 2: Once approved, we will email you within 1-2 business days with your personalized return shipping address and instructions.
Step 3: Pack your item in original packaging and ship to the address we provide.
Please do not ship items back to 2725 NW 24TH AVE, Oakland Park, FL 33311 without an authorization — that is our business office, not our fulfillment warehouse.
For low-value items under $15 or for damaged/defective items, we may issue a refund or replacement without requiring you to ship the item back. We may ask for a photo as proof.
3. Refunds
Once we receive and inspect your return, we will notify you of approval. If approved, your refund will be processed to your original payment method within 5-10 business days.
4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 7 days at support@timelessfinds.net with photos. We will replace it or issue a full refund at no extra cost.
5. Exchanges
We do not offer direct size or color exchanges due to our partner fulfillment model. To exchange for a different size or color, please initiate a return for a refund and place a new order for your desired variant. If your item arrived defective, damaged, or wrong, we will exchange it at no cost.
6. Non-Returnable Items
Gift cards, final sale items, personal care/hygiene products.